How to change your existing Jio postpaid plan?


#1

Hi,

My existing Jio postpaid plan is of Rs.499 in which I get daily 2 GB of data. I want to change it to plan which has daily 1 GB data limit. How to change it? Jio Store manager says that they have no idea about it and Jio customer care agents told me to visit nearest Jio store to change plan.

Please help me in changing my existing postpaid plan? Also, do I need to pay security deposit again to change the plan?

Kindly guide me.


#2

As far as I know, there is no option in their App or web portal to change your existing Jio plan. You may visit nearest Jio Center and ask them to help you change your Jio postpaid plan

Note: You need to visit Jio Center and not Jio Store.

Ideally, you should not pay any security deposit to downgrade your existing Jio plan. Even if you upgrade, Jio should not ask for any additional security deposit. But there is no clarity on this yet. These days Telecom operators like Airtel, Vodafone have waived off security deposit for new customers.